FAQ’s


Q1 How and where can I buy a book? 

You can buy a Purple Vouchers Pocketbook online, or from our Purple Vouchers office (see contact us). You can also buy a book from Doncaster Dome, any DCLT Doncaster Leisure Centre, The Tourist Information Centre (The Blue Building) , Doncaster  The Frenchgate Shopping Centre, Weston Park Cancer Charity, Hallam FM Cash For kids .  You can also help raise funds for the community by purchasing the book from various schools, groups, charities and non-profit making organisations in your area. See news for latest fundraisers working with us. For every book a fundraiser sells they receive a minimum donation of £4 !


Q2 How long will it take for my book to arrive?


Purple Vouchers aims to process all orders placed before 2.00pm on the same day. All orders are sent First Class  via Royal Mail. Please allow up to 1 – 3 working days for delivery.


Q3 Can I buy more than one book?


Yes! You can order as many Purple Vouchers books as you like, therefore why not buy one as a gift? Buy 6 books and receive the 7th FREE!


Q4 When does my book expire?


Your 2013-14 Purple Vouchers Pocketbook will expire on 31st December  2014


Q5 How does my book work?


Purchase your Purple Vouchers book and simply present your book and voucher to the merchant prior to purchase (restaurants will deduct the least expensive food item). Please read carefully  all TC s & C s  (shown on the face of your voucher).

For further information, please read our Terms and Conditions which can also be found at  the back of your Purple Vouchers Pocketbook.


Q6 What does the “Up to” Value mean on my voucher?


The “Up to” Value on each voucher is the price limit to which your discount can be.


Q7 Can I return my Purple Vouchers Pocketbook and get a refund?


Purple Vouchers offers a full refund guarantee on the Purple Vouchers book, valid for up to 10 days from the date of purchase. Refunds will only be given on complete and undamaged books.


Q8 Do I have to book with merchants in advance?


Some restaurants / hotels / merchants prefer you to pre book your meal or experience in advance .


Q9 Who can fundraise?


Anybody! The great thing about the Purple Vouchers book is any legitimate fundraiser is welcome – whether you’re raising money to buy new equipment for your school or local sports club, or a charity close to your heart – Purple Vouchers can work for you!


Q10 How do I fundraise?


Please see our section on Fundraising with Us.


Q11 Who can advertise?


Purple Vouchers is open to any business who can add value to the Purple Vouchers Pocketbook by providing some great savings and genuine offers .


Q12 How do I advertise?


Please call 01302 623 242/ 623  243 / 623  244  or email us on  jackie@purplevouchers.co.uk or julie@purplevouchers.co.uk

 


Q13 Can I use the vouchers without the book?


We would prefer you to present  your Purple Vouchers Pocketbook when you redeem your voucher.